Frequently Asked Questions
Everything you need to know about your Koloa Surf gear and orders.
How long will it take for my order to ship?
Most orders are processed and shipped within 1-2 business days. Once shipped, standard domestic delivery typically takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return policy on all unworn, unwashed items with original tags attached. Please visit our returns portal to initiate a domestic exchange or refund.
How do I know which size to choose?
Each product page features a detailed size chart. Our surf tees and hoodies generally follow a standard athletic fit, but we recommend checking specific measurements for our heavyweight collections.
Do you offer international shipping?
Yes, Koloa Surf ships to many countries worldwide. Shipping rates and delivery timelines are calculated at checkout based on the destination and package weight.
How should I care for my Koloa Surf apparel?
To preserve the quality of the prints and fabric, we recommend machine washing cold with like colors and tumble drying on low heat or hanging to dry.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets including PayPal, Apple Pay, and Google Pay.